Trimma provides support and maintenance agreements for INSIKT, among other things, to provide customers with access to new versions of INSIGHT and to help customers and partners implement, operate and use the various products.
Support cases can be reported by e-mail or phone. Each case is registered in our support system. If the case concerns a question that the “first-line” support cannot answer or solve, the case is escalated in the organisation. Support is offered at three different levels, according to the customer’s needs.