We are here for you
Do you have any questions? Is something not right? Do not hesitate to contact our servicedesk.
This is our servicedesk
Our servicedesk helps you as a customer with most things regarding our products and solutions. It can be anything from navigating the product and log-in to more technical tasks such as new installations and support during changes in your IT-environment.
If our servicedesk can not solve the issue straight away, your matter will be passed on through the organization depending on which qualifications are needed.
How to contact servicedesk
The easiest way to reach our servicedesk is either through email or our servicedesk portal. If you prefer email, just send an email to firstname.lastname@example.org with an explanation about what you need help with and we will get back to you as soon as possible. In order to get a quick and effective answer it is important that you explain your matter as thoroughly as you can.
If you choose to use our servicedesk portal you will be able to post your own tickets, see the status of your ticket as well as manage your contacts with servicedesk straight in the portal.
The difference between servicedesk and servicedesk Premium
Through our servicedesk you are able to recieve help with INSIGHT, POÄNGEN and related subjects. You can reach servicedesk through email or our servicedesk portal.
With our add-on service, Servicedesk Premium, you will be able to cooporate even better with your implementation team. You will get direct access to our work planning tool as well as be able to be more involved in the day to day tasks.